FAQ Page

Frequently Asked Questions

At Elysian Dials, we are committed to providing you with a seamless and transparent luxury experience. Below are answers to some commonly asked questions. If your query isn't addressed here, please do not hesitate to contact our dedicated concierge team.

About Our Timepieces

  1. Are your watches authentic?

    • Absolutely. Authenticity is the cornerstone of Elysian Dials. We partner exclusively with reputable suppliers, authorized dealers, and directly with select brands to ensure every timepiece we offer is 100% genuine and comes with original manufacturer documentation where applicable.

  2. What kind of quality can I expect?

    • We curate only luxury timepieces crafted from high-quality materials, featuring precision movements and exceptional finishing. Our selection reflects our commitment to enduring craftsmanship and sophisticated design.

  3. Do your watches come with a warranty?

    • Yes, most of our new timepieces come with a manufacturer's warranty, the details of which will be specified on the product page. For certain curated pieces, Elysian Dials may offer its own limited warranty. Please refer to individual product descriptions for specific warranty information.

  4. How do you source your watches?

    • Elysian Dials has cultivated a global network of esteemed suppliers, authorized distributors, and horological experts. This allows us to curate a unique and diverse collection of sought-after luxury watches.

Ordering & Payment

  1. What payment methods do you accept?

    • We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. All transactions are encrypted for your security.

  2. Is my personal information secure?

    • Yes, we prioritize your privacy and security. Our website uses SSL (Secure Socket Layer) encryption technology to protect your personal and payment information. We do not store your credit card details.

  3. Can I change or cancel my order?

    • If you need to change or cancel your order, please contact us immediately. We process orders promptly, but we will do our best to accommodate your request if the order has not yet been dispatched.

Shipping & Delivery (See also our dedicated Shipping Policy page)

  1. How long will it take to receive my watch?

    • Shipping times vary depending on your location and the specific timepiece. Estimated delivery times are provided at checkout and in our Shipping Policy. You will receive a tracking number once your order is dispatched.

  2. Do you ship internationally?

    • Yes, Elysian Dials is proud to serve discerning clients worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

  3. Is shipping insured?

    • Yes, all our shipments are fully insured for their value, providing you with peace of mind until your new timepiece is safely in your hands.

Returns & Exchanges

  1. What is your return policy?

    • We want you to be completely satisfied with your purchase. We offer a 30-day return policy for unworn watches in their original condition and packaging. Please refer to our Returns & Exchanges Policy page for detailed information.

Customer Care

  1. How can I contact Elysian Dials customer service?

    • Our dedicated concierge team is available to assist you. You can reach us via email at elysiandials@gmail.com or through the contact form on our website.

  2. Why should I choose Elysian Dials?

    • Elysian Dials offers a curated selection of the world's finest timepieces, backed by a commitment to authenticity, quality, and exceptional customer service. We strive to make your journey into luxury watch ownership a memorable and rewarding experience.